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Handy tips

  • Keep the tab open while dialing — closing it drops the call.
  • Label every call. A few seconds picking a disposition keeps your follow-ups and reports right.
  • Use a headset for clearer calls and free hands.
  • Lost your place? The Dashboard and Dialer will always offer to resume a session you had going.
  • Can’t find someone? Use Lists → Search rather than opening lists one by one.
  • Not sure what a disposition does? Hover it before you click — some of them retire a prospect for good.
  • Check your mic on the Dashboard before the first call of the day, not during it.
  • Something looks off? Refresh the page first — then tell your admin what you saw.